Cancellation

Cancellation Policy & Late Arrivals:

Please note the 24hour Cancellation Policy. If you must cancel your appointment, please call +44 7572510774 at least 24 hours before the scheduled appointment time to avoid a cancellation fee of half the scheduled session. All appointments unfulfilled without notice will incur a charge for the full session fee. Neither texts nor emails are accepted for cancellation of an appointment.

The cancellation policy will remain in effect for all promotional offers as it is a loss of time for the establishment regardless of any prepayment that can be potentially refunded. The cancellation and late arrival fee is the cost of the promotion.

In order for practitioners to practice their work with integrity and so that you may receive the full benefits of your session, we ask that all clients arrive on time. Anyone arriving 15 minutes or more past their scheduled appointment time will be considered late, the appointment will be cancelled and you will be assessed with half the session fee.

Pre-Paid Sessions:

Pre-Paid Sessions and/or packages are fully refundable if cancelled within 24 hours of making the appointment. The general Cancellation Policy still applies, please see above. If arriving late or cancelling your appointment within 24 hours, pre-paid sessions are charged at full.

Because this is a small business, it is difficult to make exceptions to these policies. Your consideration and understanding are appreciated when making your appointments.

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